Placing your order
You may place your order on-line or by phone (Our business hours are from 9.30am-5.30pm, Monday-Friday).  We accept Visa, MasterCard, Switch/Maestro, Solo, and Visa. You may also select to pay with a cheque or money order, we will not be able to process your order until we have received your cheque and it has been cleared, we will hold your order for 5 working days after which it will be deleted if we do not receive payment.  Once you have placed your order on-line you will receive immediate confirmation of the order details via email and within 24hours you will also receive confirmation of the delivery date in a sperate email - please check these and let us know as soon as possible if any details require amending.

If you are placing an order which is to be delivered as a gift to a different address to your own we recommend that you inform the recipient to expect a delivery so they are available to receive it and also to provide us with a contact phone number for the recipient should there be any difficulties when delivering eg. not being able to find the property.

When checking out there will be a comments box, please use this box to:-

1)	Let us know where appropriate the date of the special occasion eg. date of birthday (we will then have the items delivered so they are with you in plenty of time).
2)	The date on which you would prefer delivery (if this is not requested we will dispatch the items on the next available baking day)
3)	Let us know your message for a gift card or greeting card (the message will be reproduced exactly as you have typed it, we reserve the right to reject any message that we consider may cause offense or is illegal).
4)	Let us know the details of decorations you would like if you have ordered decorated cakes.

Orders placed by 4.30pm on a working day will be processed that day, orders placed after 4.30pm will be processed on the following working day eg. orders placed on Monday by 4.30pm will be baked and dispatched on Tuesday to be delivered on Wednesday (decorated cupcakes require an additional days notice). You can of course request a future delivery date, just let us know in the comments box when you check out. 

We tend not to bake and dispatch cakes on a Friday as this would mean they would be in a couriers depot over the weekend. We would also advice customers to place their orders so that they are delivered at least one day in advance of a special occasion or the weekend.

Delivery/Shipping
Deliveries can be made to any part of mainland UK. For other areas please contact us before placing an order ie. if you are in Scottish islands and highlands, Eire, Northern Ireland, Isle of Man, Isle of Weight and Isles of Scilly. The cakes, cupcakes and scones are sent by courier. The tray bakes and cake toppers are sent via Royal Mail first class recorded (unless there is a strike in which case they are sent by courier).

The delivery charge for any number of items from a single range is £4.99. Each range is denoted by a separate code MFR01, MFR02, MFR03 AND MFR04. If you purchase any number of items from two or more ranges a multiple manufacture surcharge of £3 will be added on each time a different range is selected. Please note that deliveries cannot be made on Saturdays, Sundays and Public Holidays. Delivery will usually take place between 8am and 5:30pm Monday to Friday. Courier deliveries can be upgraded to delivery by 1pm for an additional £5. Royal Mail deliveries can be upgraded to special delivery by 1pm for an additional £3.

We regret that we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose own address contains a PO Box number.  We will deliver to the address provided by you in the "Delivery" section of the checkout process.  If the delivery address is incomplete or incorrect we accept no liability for late or failed deliveries or damaged products.

A signature would be preferred on delivery.  You may if you wish provide secure leave safe instructions (for courier deliveries) in the comments box when checking out eg. leave in porch, green house, shed, with neighbours etc.  Please note that in this we can not then be held responsible for loss or damage to the items once the couriers tracking system shows that they have been delivered. Should it not be possible to make a delivery a card will be left to inform the recipient of the collection office from which the goods can be collected (for royal mail deliveries) or instructions to rebook the delivery (for courier deliveries).  If the recipient is not available at the second redelivery attempt it is then the customers responsibility to collect the goods from the depot.  After the second redelivery attempt we accept no liability if delivery is not made due to the recipient not being available.  If possible we would recommended that items are sent to a work address. In the event that you select a business address and the recipient is not available the package will be left at the reception area and a signature obtained from an authorized representative at the business address. For delivery to a business address, please ensure the reception staff are informed of the impending delivery.

Cancellations
Regrettably, once an order has been processed, cancellation is not possible.

Refunds
Your items will be very carefully packaged so that they arrive in perfect condition. In the unlikely event that the items appear to have been damaged during transit, you must notify us within 24 hours of receipt. Refunds will be granted if the items are damaged beyond reasonable use. We will require evidence of any damage, which must be received by us within 7 days of the original delivery. This evidence may be in the form of photographs.

We take the utmost care in ensuring that our products are of the highest quality. If however you are dissatisfied with your purchase, then please contact us within 7 days of purchase and we will refund your money in full. Please note that refunds can only be provided for items that have been returned to us and that you will be responsible for the cost of returning the products to us (other than for returning incorrect goods) and you should ensure that you obtain proof of postage.

Your statutory rights are not affected by any statement contained in this document or our website.  By placing an order with Blue Lotus Products, either through our website , over the telephone or by any other medium you are agreeing to these terms.